07DEC2019 - JOB - Internal Sales Negotiator Commercial - World Fuel Services - Wigan, GB

At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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Internal Sales and Customer Services Executive/Internal Sales Negotiator required by a leading supplier of land fuel!

Watson Fuels, a subsidiary of World Fuel Services, requires an Internal Sales and Customer Services Executive/Internal Sales Negotiator to be part of the Watson Sales Team. It is a fast paced sales environment and the position will have responsibility for delivering high levels of customer service, order and price management and driving fuel sales among business to business customers in the following sectors: Industrial, Commercial, Agricultural and Domestic markets.

World Fuel Services Corporation is a Fortune 500 company providing aviation, marine and land energy, logistics, and technology solutions to customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations.

With revenues in excess of $27 billion and over 5,000 employees worldwide, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management.

Following the acquisitions of the Watson Petroleum and Linton Fuels businesses in 2013/14, World Fuel Services has become a major player in the UK land fuels market and this is a unique opportunity to join a market leading and fast growing UK land fuel supplier.

Key Responsibilities

Inbound calls from customers

Negotiating to win business and cross selling associated products

Making outbound calls to grow sales

Liaise with Sale Reps, Customers, Depots and Suppliers

Costing of bulk deliveries

Issuing information and processing orders from customers

Dealing with queries relating to orders and costings

Creating ad-hoc sales reports

Updating orders, prices and order confirmations in the Company’s systems

Assisting with finance reporting

Updating stock levels and report figures to customers

The Individual

Work experience gained in a customer services role is essential and a desire to build a career in telephone sales and account management

A passion to build a career in sales and strong customer service skills and values are required

Telephone sales or telephone based customer services experience is desirable

Excellent Customer Service Skills Are Essential

Strong written and oral communication skills are essential

Strong Interpersonal Skills And Stakeholder Management Skills Are Essential

Strong attention to detail is essential

Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential

Strong data entry skills and high levels of accuracy are essential